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Student Support 

Student Support

From your first day at orientation through to the completion of your studies, the Greenfield College team is here to support you throughout your learning journey. 

Emergency Assistance

If you require immediate emergency services such as police, ambulance, or fire services, please call 000. For urgent assistance related to your studies or wellbeing, students may contact Greenfield College directly.

Make an Appointment with Student Support

Students can arrange an appointment with a Student Support staff member to discuss any academic, personal, or administrative concerns. Appointments can be made in person, by phone, or via email.

Business Hours

Monday to Friday, 9:00am – 5:00pm 
Location: Greenfield College
 359 Wyndham Street Shepparton VIC 3630
Email: info@greenfieldcollege.com.au 
Phone: 0451 744 590 

At Greenfield College, we believe that student success goes beyond the classroom. Studying in a new learning environment, and often in a new country, can bring exciting opportunities as well as challenges. Our student support services are designed to help you settle into your studies, adapt to life in Australia, and achieve your academic and personal goals. 

Greenfield College provides a supportive and inclusive learning environment where students have access to guidance, resources, and assistance throughout their learning journey. Our staff are committed to ensuring that students feel welcomed, respected, and supported from enrolment through to course completion. 

All students participate in an orientation program before commencing their course. The orientation session is designed to introduce students to the college, their course requirements, and the support services available to them. 

During orientation, students receive important information about: 

  • course structure and study expectations 
  • assessment requirements and academic progress 
  • student rights and responsibilities 
  • policies and procedures, including complaints and appeals 
  • student support services available at the college 
  • living and studying in Australia 
  • health, safety, and wellbeing 
  • emergency contacts and support services 

The orientation program helps students become familiar with the campus environment and prepares them for a successful start to their studies. 

Greenfield College provides academic support services to assist students in meeting course requirements and achieving learning outcomes. 

Students may access academic assistance including: 

  • help with understanding course materials and assessments 
  • additional learning support from trainers and academic staff 
  • language, literacy, numeracy, and digital skills support 
  • guidance on research and study techniques 
  • assistance with time management and study planning 

Students who require additional learning assistance may be provided with tailored support strategies to help them progress successfully in their course. 

Students come from diverse educational and language backgrounds. Greenfield College provides Language, Literacy and Numeracy (LLN) support to help students meet the academic demands of their course. 

Support may include: 

  • additional learning resources 
  • individual academic consultations 
  • small group learning support sessions 
  • guidance on written assignments and presentations 
  • English language support for academic learning 

Where required, trainers may adapt teaching strategies to support students’ individual learning needs. 

Student wellbeing is an important part of the learning experience. Greenfield College aims to provide a supportive environment where students feel comfortable seeking assistance when needed. 

Students can speak with college staff about personal concerns that may affect their studies. Where appropriate, students may be referred to professional support services. 

Support may include assistance with: 

  • adjusting to student life in Australia 
  • stress management and study pressures 
  • cultural adjustment 
  • general wellbeing concerns 

Where necessary, students may be referred to external professional services such as counselling or medical support. 

Greenfield College can provide information to assist students in finding suitable accommodation options. 

Students may receive guidance on: 

  • shared accommodation options 
  • renting accommodation in the local area 
  • understanding rental agreements and responsibilities 
  • accessing accommodation websites and resources 

While the college does not directly provide accommodation, staff can help students access appropriate housing information and support. 

International students may require assistance adjusting to life in Australia. Greenfield College provides information and support to help students become familiar with Australian culture, laws, and community services. 

Students may receive guidance on: 

  • opening bank accounts 
  • accessing public transport 
  • health services and Overseas Student Health Cover (OSHC) 
  • workplace rights and employment conditions 
  • safety and emergency services 

Our staff aim to help students integrate into the local community and feel confident navigating life in Australia. 

Greenfield College supports students in preparing for future employment opportunities. Career guidance services may include: 

  • information about career pathways related to the course 
  • guidance on preparing resumes and job applications 
  • interview preparation tips 
  • advice on professional development opportunities 

Students are encouraged to develop practical skills and industry knowledge that support employment outcomes. 

Greenfield College is committed to providing a safe and respectful learning environment. Students are encouraged to follow all workplace health and safety requirements while attending classes or participating in practical training activities. 

Information about emergency procedures and campus safety is provided during orientation and is available throughout the course. 

Greenfield College has a formal complaints and appeals process that allows students to raise concerns about academic or non-academic matters. 

Students can submit complaints or appeals if they believe a decision or situation has affected them unfairly. All complaints are treated seriously and handled in a fair, transparent, and confidential manner. 

Students can access the Complaints and Appeals Policy through the college website or student handbook. 

Greenfield College is committed to providing equal access to education and training opportunities. The college promotes an inclusive learning environment where all students are treated with fairness, dignity, and respect. 

Support services are designed to accommodate the diverse needs of students from different backgrounds, cultures, and learning experiences. 

If you need assistance at any stage of your studies, please contact the Student Support team. 

Greenfield College 
359 Wyndham Street 
Shepparton VIC 3630 

Phone: 0451 744 590 
Email: info@greenfieldcollege.com.au 

Our team is here to help you succeed in your studies and make the most of your learning experience at Greenfield College.